PRIVACY POLICY

  1. INTRODUCTION

    VOLO respects the privacy of its business partners and is committed to handling business-related information in a responsible and transparent manner. This Privacy Policy outlines how information is collected, used, stored, and shared when businesses engage with the VOLO B2B platform.

  2. SCOPE OF APPLICABILITY

    This policy applies to all dealers, distributors, contractors, institutional buyers, and commercial users who access, register, or transact on the VOLO B2B platform. The information collected is limited to business and professional details relevant to commercial transactions.

  3. INFORMATION COLLECTED

    VOLO may collect business-related information including, but not limited to:
    • Business name and trade details
    • GST and statutory identification details
    • Contact person name, phone number, and email address
    • Billing and shipping addresses
    • Order, invoice, and transaction history
    • Communication records related to orders and support

  4. PURPOSE OF DATA COLLECTION

    Collected information is used strictly for legitimate business purposes such as:
    • Order processing and fulfilment
    • Billing, invoicing, and statutory compliance
    • Logistics coordination and delivery management
    • Customer communication and support
    • Internal records and audit requirements

  5. INFORMATION SHARING AND DISCLOSURE

    VOLO does not sell, rent, or misuse business information. Data may be shared only where necessary with:
    • Logistics and shipping partners
    • Payment service providers
    • Accounting and compliance service providers
    • Government or regulatory authorities when required by law

  6. DATA STORAGE AND SECURITY

    VOLO employs reasonable administrative, technical, and organizational measures to protect business information from unauthorized access, misuse, or disclosure. While every effort is made to safeguard data, users acknowledge that no digital system can guarantee absolute security.

  7. USER RESPONSIBILITY

    Users are responsible for maintaining the confidentiality of their account credentials and for all activities conducted through their account. VOLO shall not be responsible for unauthorized access resulting from compromised login details.

  8. DATA RETENTION

    Business information is retained only for as long as necessary to fulfill transactional, legal, accounting, or regulatory obligations. Data retention periods may vary based on statutory requirements and operational needs.

  9. COMMUNICATION CONSENT

    By engaging with the VOLO platform, users consent to receive transaction-related communications including order updates, invoices, and service-related messages. Promotional communication, where applicable, is limited and relevant to business engagement.

  10. POLICY UPDATES AND MODIFICATIONS

    VOLO reserves the right to update or modify this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Continued use of the platform constitutes acceptance of the updated policy.

  11. LIMITATION OF LIABILITY

    VOLO’s responsibility in relation to data handling is limited to reasonable safeguards as outlined in this policy. VOLO shall not be liable for indirect or consequential damages arising from unauthorized access beyond its reasonable control.

  12. GOVERNING LAW AND JURISDICTION

    This Privacy Policy is governed by the laws of India. Any dispute arising out of or relating to data privacy shall be subject to the exclusive jurisdiction of courts located in Delhi, India.